Vol. 7, Issue 2, Part D (2025)

The adoption of digital technologies in retail pharmacy has significantly altered the landscape of pharmaceutical services, leading to enhanced patient care, operational effectiveness, and overall service delivery. The scope of digitalization within retail pharmacy includes a wide array of innovations such as online pharmacy platforms, automation in medication dispensing, mobile applications designed to promote medication adherence, and telepharmacy solutions. These technological advances not only provide patients with improved access to pharmaceutical services but also enhance the efficiency of pharmacy operations by reducing the incidence of medication errors and improving the management of patient health. Particularly for individuals residing in remote or underserved areas, telepharmacy offers a crucial means of obtaining professional consultations and managing medications remotely. Mobile health applications further support patients in adhering to their prescribed treatment regimens by offering reminders and enabling direct communication with pharmacists. In addition, emerging technologies like artificial intelligence (AI) and machine learning (ML) are poised to revolutionize inventory management and patient care by predicting needs and customizing medication regimens. However, despite the promising benefits, there are notable challenges in implementing digital solutions within retail pharmacies, including concerns about data security, regulatory hurdles, and varying levels of digital literacy among patients. This review examines the various facets of digitalization in retail pharmacy, highlighting both the positive impacts and the challenges it poses. The article discusses how these innovations are reshaping pharmacy practice and improving patient care, with a forward-looking perspective on the evolving role of digital technologies in healthcare.